Emergency Department Administrator

Emergency Department Administrator – Cabrini Health

Emergency Department Administrator

Part Time Position 3 nights a week (night shifts Mon-Sun)

Cabrini Malvern location

We’re building for the better!

By 2036, more than 150,000 patients will look to us for healthcare every year.

At Cabrini Health we champion community, compassion and career fulfilment. Our teams are united by the shared purpose of making a meaningful contribution to exceptional, patient-centred care in well-resourced, world class facilities that inspire you to perform at your best and continuously grow professionally.

About the role

Our Emergency Department Clerks perform a valuable frontline role where they will often be the first point of contact for patients and visitors to Cabrini Hospital. The ED Clerk will join our broader Patient Services team and perform a range of vital tasks to help ensure the smooth operation of the Emergency Department. The successful candidate will have a keen interest in healthcare, exceptional interpersonal skills as well as a caring and empathetic approach. Applicants must be able to work across evenings Monday-Sunday between the hours of 21:15-07:15 and 21:30-7:30 (subject to change).

Key responsibilities include:

• Accurately collecting information and creating patient records
• Welcoming, registering and admitting patients
• Discharging patients, including collecting payment of out-of-pocket cost
• Submitting online claims to Medicare
• Performing Health Fund Eligibility Checks
• Maintaining patient records and ensuring confidentiality of information
• Collaborating with healthcare professionals to ensure seamless patient care delivery
• Handling switchboard functions from 23:00-07:00. Including answering and transferring phone calls.
• Answering and announcing codes and met calls.

What we’re looking for

• Previous experience working in a similar role, ideally with medical records or familiarity with medical terminology preferable
• Certificate IV in Hospital Administration or Business Administration (desirable but not mandatory)
• Billing experience and Medicare, MBS knowledge preferable
• A true team player – collaborative, dependable, and equally capable of working independently when required
• Exceptional communication and interpersonal skills, with exceptional customer service skills and patient-focused approach
• A keen eye for detail and accuracy, ensuring every task is completed to a high standard
• Comfortability dealing with patients, clinical staff and external stakeholders such as health funds in a professional, service driven mannger
• Proficiency in basic computer applications including Microsoft Suite products

Why join Cabrini?

• Opportunity to increase your take-home pay with Salary Packaging up to $18,850 per year tax free
• Attractive hourly rates plus 13 % superannuation, 17.5% annual leave loading and penalty rates for applicable hours
• Access to a range of staff benefits including retail offers, fitness passport, discounted hospital services and savings on eligible private health fund services
• Opportunities for career growth and professional development
• Hospital located close to public transport with discounted Myki Commuter fares
• Values driven organisation committed to delivering exceptional patient care

To view the position description, click here

Enquiries should be directed to: Julie Oliver Acting Director – Patient Administration T: 9508 1534 | M: 0409 792 622

Does this sound like your new role? Bring your skills and enthusiasm to Cabrini Health and help optimise the patient experience and health outcomes for our community.

Cabrini Health acknowledges the importance of creating a work environment that is welcoming, safe, equitable and inclusive for people of all backgrounds and abilities. Inclusion is core to our mission.

As part of our commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

Working for Cabrini

Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne’s southeast. Inspired by the mission and ethic of care of the Cabrini Sisters, providing quality, compassionate care to our community for more than 75 years.

There is something special about Cabrini Health. Our highly skilled staff and specialists incorporate clinical research, innovative models of care and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers, provide healthcare in rural communities and in underdeveloped countries.

Our size, reputation and growth strategy ensure genuine opportunities for our people to learn, grow and realise potential.

Our values: Compassion – Integrity – Courage – Respect

MANDATORY FOR ALL NEW STAFF TO CABRINI

Employment with Cabrini Health will be based on satisfactory background checks such as professional references, National Police Check, vaccinations for annual Influenza plus a Working with Children Check (WWCC) may also be requested. Vaccination for COVID-19 is highly recommended.