Reservations Executive – Clove Villa
Job Overview
Clove Villa is looking for a dedicated and customer-focused Reservations Executive to join its hospitality team. Based at the Colombo office, this role is available on a Full-Time or Part-Time basis and is ideal for experienced reservation professionals who are passionate about delivering exceptional guest experiences. The successful candidate will manage reservations, coordinate with hotel departments, and build strong relationships with travel partners to maximize bookings.
Job Category: Hotel & Tourism, Private Jobs
Position Details
Job Title: Reservations Executive
Company: Clove Villa
Employment Type: Full-Time / Part-Time
Job Location: Colombo, Sri Lanka
Industry: Hospitality & Tourism
Company Overview
Clove Villa is a luxury boutique hospitality brand located in the heart of Kandy, offering guests a unique blend of comfort, elegance, and personalized service. Known for delivering memorable hospitality experiences, Clove Villa is committed to maintaining high service standards while fostering a professional and rewarding work environment for its employees.
Qualifications & Experience
- Minimum 3 years of experience in a reservations role within a luxury hotel, resort, or hospitality environment.
- Strong knowledge of reservation systems and online booking platforms.
- Excellent communication and customer service skills.
- Ability to multitask and manage reservations with a high level of accuracy.
- Strong problem-solving skills with a proactive approach to guest satisfaction.
- Passion for delivering outstanding hospitality experiences.
- Willingness to travel for agency visits.
- Willingness to visit the hotel property in Kandy when required.
Key Responsibilities
- Manage and process reservations received via phone, email, and online booking platforms.
- Enter guest information accurately and confirm bookings promptly.
- Coordinate with internal departments to accommodate guest preferences and booking requirements.
- Liaise with travel agents and corporate clients to maximize room reservations.
- Manage online booking platforms and maintain accurate reservation records.
- Prepare regular reservation and occupancy reports for management.
- Monitor room availability and booking trends.
- Visit travel agencies regularly to build and maintain business relationships.
- Coordinate with the hotel team in Kandy to ensure smooth guest experiences.
Required Skills
- Hotel reservation management.
- Online booking platform management.
- Customer relationship management.
- Hospitality operations.
- Communication and interpersonal skills.
- Time management and multitasking.
- Problem-solving abilities.
- Attention to detail.
- Report preparation.
- Microsoft Office proficiency.
Salary & Benefits
- Competitive salary package.
- Career growth and professional development opportunities.
- Friendly and professional working environment.
- Opportunity to work with a luxury hospitality brand.
- Exposure to both corporate and hotel operations.
- Flexible employment options with Full-Time and Part-Time opportunities.
How to Apply
Interested candidates should submit their CV in PDF format and clearly mention the position applied for.
Email: Careers@cloverepublic.com
Use the application button provided on this job page to apply.
Important Notes
- Job Location: Colombo, Sri Lanka (with occasional visits to the hotel in Kandy).
- Both Full-Time and Part-Time applications are accepted.
- Candidates should have at least 3 years of experience in hotel or resort reservations.
- Willingness to travel for agency visits and hotel coordination is required.
- Only shortlisted candidates will be contacted.
