Senior Executive | Assistant Manager (CRM) – Hameedia
Job Overview
Hameedia is inviting applications for the position of Senior Executive / Assistant Manager (CRM). This is an exciting opportunity for a self-driven, customer-centric professional to lead the company’s CRM and Loyalty ecosystem while driving customer engagement, retention, and membership growth. The ideal candidate will possess strong analytical skills, experience in CRM and marketing, and a passion for building long-term customer relationships.
Job Category: Sales & Marketing, Private Jobs
Job Location: Colombo, Sri Lanka
Position Details
Position: Senior Executive / Assistant Manager (CRM)
Company: Hameedia
Employment Type: Full-Time
Industry: Retail & Fashion
Job Location: Colombo, Sri Lanka
Company Overview
Hameedia is one of Sri Lanka’s leading menswear retailers, renowned for delivering premium fashion, exceptional customer service, and innovative retail experiences. Established in 1949, the company has built a strong reputation for quality, craftsmanship, and customer satisfaction while continuing to expand its presence across Sri Lanka.
Qualifications & Experience
- Minimum of 3–5 years of experience in CRM or Marketing, preferably within the retail, fashion, or lifestyle industry.
- Strong understanding of customer engagement, loyalty programmes, and brand experience.
- Excellent communication, copywriting, and presentation skills.
- Strong analytical mindset with the ability to interpret customer data and generate actionable insights.
- Passion for building customer relationships and delivering exceptional customer experiences.
- Energetic, detail-oriented, and capable of working independently and collaboratively.
Key Responsibilities
- Lead and grow the company’s customer loyalty programme.
- Drive customer retention initiatives and membership growth.
- Manage CRM data and prepare performance reports.
- Plan and execute loyalty campaigns, promotional events, and customer engagement activities.
- Build and maintain strong relationships with VIP customers and strategic partners.
- Analyse customer behaviour and recommend strategies to improve engagement and retention.
- Support the continuous enhancement of the company’s CRM and loyalty ecosystem.
Required Skills
- Customer Relationship Management (CRM)
- Customer Retention
- Loyalty Programme Management
- Marketing Strategy
- Customer Engagement
- Data Analysis
- CRM Reporting
- Campaign Management
- Copywriting
- Presentation Skills
- Relationship Management
- Strategic Planning
- Communication Skills
- Problem Solving
- Attention to Detail
Salary & Benefits
- Attractive remuneration package based on qualifications and experience.
- Opportunity to work with one of Sri Lanka’s leading fashion retail brands.
- Exposure to modern CRM and customer loyalty strategies.
- Professional development and career advancement opportunities.
- Dynamic and collaborative working environment.
How to Apply
Interested candidates should forward their updated CV to:
Email: careers@hameedia.com
Please mention “Senior Executive / Assistant Manager (CRM)” in the subject line of your email.
Applications should be submitted within 14 days from the date of publication of the advertisement.
Important Notes
- The position is based in Colombo, Sri Lanka.
- Previous experience in the retail, fashion, or lifestyle industry will be considered an added advantage.
- Strong analytical, communication, and customer relationship management skills are essential.
- Only shortlisted candidates will be contacted for the recruitment process.
