CRM Representative – Wurth Lanka (Pvt) Ltd
Job Overview
Würth Lanka (Pvt) Ltd is inviting applications for the position of CRM Representative. This is an excellent opportunity for a customer-focused and proactive individual to join a leading German multinational brand. The successful candidate will be responsible for customer data verification, outbound customer engagement, maintaining CRM records, and supporting the sales team to enhance customer satisfaction and business growth.
Job Category: Customer Service & BPO, Private Jobs
Job Location: Colombo, Sri Lanka
Position Details
Position: CRM Representative
Company: Würth Lanka (Pvt) Ltd
Employment Type: Full-Time
Industry: Customer Relationship Management / Sales Support
Job Location: Colombo, Sri Lanka
Company Overview
Würth Lanka (Pvt) Ltd is a wholly owned subsidiary of the Würth Group, Germany, one of the world’s leading suppliers of assembly and fastening materials. As a globally recognized multinational company, Würth is known for innovation, quality, and exceptional customer service. The company offers rewarding career opportunities, professional development, and a collaborative working environment.
Qualifications & Experience
- Strong communication and interpersonal skills.
- High attention to detail and accuracy.
- Ability to work independently and achieve performance targets.
- Customer-focused mindset with a proactive attitude.
- Fluency in Sinhala and English is mandatory.
- Knowledge of Tamil will be an added advantage.
- Previous experience in customer service, CRM, telesales, or customer support will be an added advantage.
- Good computer literacy and the ability to maintain accurate customer records.
Key Responsibilities
- Conduct outbound calls for customer data verification and engagement.
- Support the sales team with accurate customer insights and timely follow-ups.
- Maintain and update customer records with a high level of accuracy.
- Handle customer inquiries, complaints, and feedback professionally.
- Follow up with customers to ensure high levels of customer satisfaction.
- Ensure CRM data is complete, accurate, and up to date.
- Build positive relationships with customers while delivering excellent service.
Required Skills
- Customer Relationship Management (CRM)
- Customer Service
- Outbound Calling
- Customer Data Management
- Communication Skills
- Interpersonal Skills
- Data Accuracy
- Sales Support
- Complaint Handling
- Problem Solving
- Time Management
- Microsoft Office
- Attention to Detail
- Teamwork
Salary & Benefits
- Attractive salary package with performance incentives.
- Opportunity to work for a leading German multinational company.
- Comprehensive employee benefits package.
- Friendly and supportive working environment.
- Professional development and career growth opportunities.
How to Apply
Interested candidates should send their updated CV to:
Email: careers@wurth.lk
Please mention “CRM Representative” in the subject line of your email.
Important Notes
- The position is based in Colombo, Sri Lanka.
- Fluency in Sinhala and English is mandatory, while Tamil will be considered an added advantage.
- Applicants should possess strong communication skills and a customer-oriented attitude.
- Only shortlisted candidates will be contacted for the recruitment process.
