Customer Care Executive – Three Sinha Industries (Pvt) Ltd
Job Overview
Three Sinha Industries (Pvt) Ltd is seeking a motivated Customer Care Executive to join its customer service team. This is an excellent opportunity for individuals who are passionate about delivering outstanding customer experiences and building strong customer relationships. The successful candidate will handle customer inquiries, support call center operations, and ensure high levels of customer satisfaction while working in one of Sri Lanka’s leading roller door and steel fabrication companies.
Job Category: Customer Service & BPO, Private Jobs
Position Details
Job Title: Customer Care Executive
Company: Three Sinha Industries (Pvt) Ltd
Employment Type: Full-Time
Job Location: Colombo, Sri Lanka
Industry: Manufacturing
Company Overview
Three Sinha Industries (Pvt) Ltd is a trusted leader in Sri Lanka’s roller door and steel fabrication industry. Collaborating with an Australian corporation, the company has earned a strong reputation for delivering high-quality products and exceptional customer service. With decades of industry expertise, Three Sinha Industries continues to offer rewarding career opportunities in a professional and growth-oriented work environment.
Qualifications & Experience
- Minimum 1 year of experience in customer handling, customer service, or call center operations.
- Fluency in Sinhala is essential.
- Ability to communicate in English and Tamil will be an added advantage.
- Good team player with a passion for customer service.
- Basic IT knowledge, including Microsoft Office applications.
- G.C.E. Advanced Level (A/L) qualification or a Diploma is preferred.
- Excellent communication and interpersonal skills.
- Ability to work efficiently in a fast-paced environment.
Key Responsibilities
- Respond to customer inquiries professionally and efficiently.
- Handle customer complaints and provide appropriate solutions.
- Support customer service and call center operations.
- Maintain accurate customer records and service documentation.
- Coordinate with internal departments to resolve customer issues promptly.
- Deliver high-quality customer service and maintain customer satisfaction.
- Follow up with customers regarding service requests when required.
- Perform administrative tasks related to customer service operations.
Required Skills
- Customer service excellence.
- Call handling and customer support.
- Strong communication skills.
- Sinhala language proficiency.
- English and Tamil language skills will be an advantage.
- Microsoft Office proficiency.
- Problem-solving and conflict resolution.
- Time management and organizational skills.
- Teamwork and interpersonal skills.
- Attention to detail.
Salary & Benefits
- Attractive remuneration package based on qualifications and experience.
- Opportunity to work with one of Sri Lanka’s leading manufacturing companies.
- Professional training and career development opportunities.
- Friendly and supportive working environment.
- Performance-based career growth opportunities.
- Exposure to a customer-focused corporate environment.
How to Apply
Interested candidates should forward their updated CV with contact details and mention the position applied for as the email subject.
Email: loyalty@threesinha.lk
Use the application button provided on this job page to apply.
Important Notes
- This position is based in Rajagiriya, Colombo District.
- A minimum of 1 year of customer service or call center experience is preferred.
- Fluency in Sinhala is mandatory, while English and Tamil language skills will be an added advantage.
- Only shortlisted candidates will be contacted.
- Ensure your CV is updated with your latest qualifications, work experience, and relevant skills before applying.
